The Safety Guidelines provide clear instructions and best practices for users to conduct exchanges on Sewa Exchange securely. These rules are designed to protect users, prevent fraud, and maintain trust within the community.

🔹 1. Account Safety

• Always use a strong, unique password and keep it confidential.
• Enable two-factor authentication (2FA) if available.
• Keep your profile information accurate and up-to-date.

🔹 2. Verified Users Only

• Exchange only with verified users to reduce the risk of fraud.
• Check the user verification badge before accepting requests.

🔹 3. Communication Guidelines

• Use the platform’s internal messaging system for all discussions.
• Avoid sharing unnecessary personal information such as home address, bank details, or passwords.
• Report any suspicious messages or requests immediately.

🔹 4. Conducting Exchanges

• Prefer public or safe locations for in-person exchanges.
• When using cash, ensure the transaction is tracked and confirmed via the platform.
• Inspect goods carefully before completing the exchange.
• For services, clarify scope, time, and expectations in advance.

🔹 5. Wallet & Digital Transactions

• Use the wallet system or official platform payment channels whenever possible.
• Never transfer funds outside the platform without prior confirmation.
• Monitor wallet balances regularly and report discrepancies immediately.

🔹 6. Handling Disputes

• If a problem arises, raise a dispute through the platform instead of resolving it privately.
• Provide evidence such as photos, messages, or receipts to support your claim.
• Follow the admin’s instructions for resolution.

🔹 7. Prohibited & Unsafe Activities

• Do not engage in fraud, deception, or misrepresentation.
• Avoid exchanging with unverified or suspicious accounts.
• Never bypass platform safeguards or transaction systems.
• Do not harass, threaten, or intimidate other users.

🔹 8. Reporting Incidents

• Report any scams, suspicious activity, or policy violations immediately.
• Use the platform’s reporting tools or contact support directly.
• Early reporting helps maintain a safe and trustworthy community.

🔹 9. Community Responsibility

• Respect other users and maintain a friendly, collaborative environment.
• Follow platform rules and policies consistently.
• Provide honest feedback and ratings after exchanges.

🤝 Purpose

The Safety Guidelines ensure that every user can participate in exchanges confidently and securely, reducing risks and maintaining a trustworthy community on Sewa Exchange.