The Dispute Resolution Policy defines the process for resolving conflicts or disagreements between users during exchanges on Sewa Exchange. It ensures that all issues are handled fairly, transparently, and efficiently.

🔹 1. Purpose

• To provide a structured and fair process for resolving disputes
• To maintain trust and safety within the Sewa Exchange community
• To protect both parties while facilitating successful exchanges

🔹 2. Types of Disputes

Disputes may arise in the following situations:

• Goods/Items: Damaged, missing, or misrepresented items
• Services: Incomplete or unsatisfactory service delivery
• Wallet/Payment: Incorrect credit deduction, failed transactions, or refund issues
• Behavioral: Harassment, abuse, or violation of platform rules

🔹 3. How to Raise a Dispute

1. Navigate to the Help Center or Support Section
2. Submit a dispute ticket with details including:
   • Transaction or exchange ID
   • Description of the issue
   • Evidence such as photos, messages, or receipts
3. Await confirmation from the platform that the dispute has been registered

🔹 4. Investigation Process

• Platform admins or community managers review the case impartially
• Evidence from both parties is collected and verified
• Communication with users may be required for clarification
• Platform may mediate negotiations to reach a mutual resolution

🔹 5. Resolution Methods

Resolutions may include:

• Full or partial refund via wallet or payment channel
• Re-exchange or replacement of goods/services
• Warnings or penalties for policy violations
• Account suspension or termination in severe cases

🔹 6. Timeframe

• The platform aims to resolve disputes promptly, typically within a set number of business days
• Complex disputes may require additional time for review

🔹 7. User Responsibilities During Disputes

• Provide accurate and complete information
• Respond to platform queries in a timely manner
• Avoid taking actions outside the platform that could escalate the issue

🔹 8. Platform Authority

• The platform has the final authority to make decisions on disputes
• Decisions are based on evidence, platform policies, and fairness to all parties

🔹 9. Preventive Measures

• Always verify the user before exchange
• Use platform wallet or secure channels for payments
• Keep records of messages, photos, or receipts related to exchanges

🤝 Purpose

The Dispute Resolution Policy ensures fair, transparent, and efficient handling of conflicts, building confidence and trust among users while maintaining the integrity of Sewa Exchange.