The Community Manager Policy defines the roles, responsibilities, and guidelines for individuals managing and moderating the Sewa Exchange community. This ensures a safe, trustworthy, and well-organized platform experience for all users.

🔹 1. Role Overview

• Community Managers (CMs) act as moderators, facilitators, and support leaders within the Sewa Exchange platform.
• They maintain the quality, safety, and engagement of community interactions.
• CMs serve as the primary point of contact for users regarding queries, disputes, or policy clarifications.

🔹 2. Responsibilities

a. User Support

• Respond to user queries, complaints, and concerns promptly
• Guide users on platform policies, wallet usage, and exchange procedures

b. Content Moderation

• Monitor listings, posts, and discussions for compliance with platform rules
• Remove or flag prohibited, fraudulent, or inappropriate content

c. Trust & Safety Enforcement

• Ensure users follow verification processes and maintain account integrity
• Detect and report suspicious activity or potential fraud

d. Dispute Resolution Assistance

• Assist in resolving exchange disputes fairly and transparently
• Escalate unresolved or complex issues to platform administration

e. Community Engagement

• Encourage positive participation and collaboration
• Share platform updates, new features, and best practices

🔹 3. Code of Conduct for Community Managers

• Impartiality: Maintain neutrality in disputes and user interactions
• Confidentiality: Protect sensitive user data and platform information
• Professionalism: Communicate clearly, politely, and respectfully
• Responsibility: Ensure all actions align with Sewa Exchange policies

🔹 4. Prohibited Activities

• Favoring or discriminating against users
• Sharing private user information without consent
• Abusing admin privileges for personal gain
• Ignoring or neglecting disputes or policy enforcement

🔹 5. Reporting & Accountability

• CMs must report major incidents, policy violations, or recurring issues to the platform admin
• Performance and compliance may be periodically reviewed
• Breaches of CM policy can lead to removal from the role

🔹 6. Guidelines for Decision-Making

• Follow platform policies and guidelines strictly
• Document all dispute cases or moderation actions
• Communicate clearly to both parties and escalate when needed

🔹 7. Policy Updates

• Sewa Exchange reserves the right to update this policy at any time
• All CMs are expected to follow the latest guidelines

🤝 Purpose of the Community Manager Policy

To maintain a safe, fair, and vibrant community, ensuring user trust and smooth platform operations.